Best Customer Service Practitioner apprenticeship providers
Every provider delivering the Level 2 Customer Service Practitioner apprenticeship, ranked by the Department for Education's official 2024/25 achievement rate. Compare pass rates and learner numbers, then view a provider's profile to enquire. See the Customer Service Practitioner standard page for funding, duration and the full provider directory.
Top providers by achievement rate
Official 2024/25 achievement rates for Customer Service Practitioner, published by the Department for Education. Learner numbers shown - providers with fewer than 30 leavers are listed separately. The DfE rounds achievement and leaver counts to the nearest 10, so a rate marked * is approximate and the true figure may be lower. How this table works
| # | Provider | Achievement rate | Pass rate | Learners |
|---|---|---|---|---|
| 1 | 88.9%+22 | 100% | 30 | |
| 2 | 80.8%+13.9 | 100% | 30 | |
| 3 | 80.8%+13.9 | 100% | 30 | |
| 4 | 77.4%+10.5 | 100% | 30 | |
| 5 | 75.1%+8.2 | 100% | 180 | |
| 6 | 75%+8.1 | 96.4% | 40 | |
| 7 | 75%+8.1 | 96.4% | 40 | |
| 8 | 70.3%+3.4 | 100% | 40 | |
| 9 | 70%+3.1 | 95.5% | 30 | |
| 10 | 69.4%+2.5 | 100% | 50 | |
| 11 | 69%+2.1 | 95.2% | 30 | |
| 12 | 69%+2.1 | 100% | 30 | |
| 13 | 67.4%+0.5 | 100% | 50 | |
| - | National average for this standard(3,860 leavers nationally) | 66.9% | ||
| 14 | 66.7%at avg | 100% | 30 | |
| 15 | 65.8%-1.1 | 96.2% | 40 | |
| 16 | 65.8%-1.1 | 100% | 40 | |
| 17 | 65.5%-1.4 | 100% | 60 | |
| 18 | 65.4%-1.5 | 100% | 30 | |
| 19 | 64.1%-2.8 | 99.4% | 270 | |
| 20 | 64.1%-2.8 | 100% | 40 | |
| 21 | 60%-6.9 | 100% | 30 | |
| 22 | 56.7%-10.2 | 100% | 30 | |
| 23 | 56.4%-10.5 | 93.9% | 60 | |
| 24 | 55.8%-11.1 | 97.8% | 390 | |
| 25 | 51.4%-15.5 | 86.4% | 40 | |
| 26 | 50%-16.9 | 100% | 30 | |
| 27 | 46.9%-20 | 100% | 30 | |
| – | Runshaw College few learners | 100% | 100% | 20 |
| – | South Hampshire College Group few learners | 100% | 100% | 10 |
| – | Trafford College few learners | 100% | 100% | 10 |
| – | East Durham College few learners | 100% | 100% | 10 |
| – | Learning Skills Partnership few learners | 100% | 100% | 10 |
| – | The College of West Anglia few learners | 100% | 100% | 10 |
| – | Sandwell and West Birmingham Hospitals National Health Service Trust few learners | 100% | 100% | 10 |
| – | Apprentice Team few learners | 100% | 100% | 10 |
| – | The Apprenticeship Centre few learners | 100% | 100% | 10 |
| – | DN Colleges Group few learners | 100% | 100% | 10 |
| – | Tendring District Council few learners | 100% | 100% | 10 |
| – | Wigan & Leigh College few learners | 100% | 100% | 10 |
| – | Capital City College Group few learners | 91.7% | 100% | 10 |
| – | Cambridge Regional College few learners | 91.7% | 100% | 10 |
| – | Yuzu Training few learners | 91.7% | 100% | 10 |
| – | Heart of England Training Limited few learners | 88.9% | 100% | 10 |
| – | Cheshire College South and West few learners | 88.9% | 100% | 10 |
| – | Middlesbrough College few learners | 87.5% | 100% | 20 |
| – | Gloucestershire College few learners | 87.5% | 100% | 10 |
| – | Small Business Research + Enterprise Centre few learners | 87.5% | 100% | 10 |
| – | Sunderland College few learners | 87% | 100% | 20 |
| – | Bradford College few learners | 85.7% | 100% | 10 |
| – | Heart of Worcestershire College few learners | 84.2% | 100% | 20 |
| – | Riverside College few learners | 83.3% | 100% | 10 |
| – | Lancaster & Morecambe College few learners | 83.3% | 100% | 10 |
| – | West Berkshire Training Consortium few learners | 83.3% | 100% | 10 |
| – | Weston College of Further and Higher Education few learners | 83.3% | 100% | 10 |
| – | Hugh Baird College few learners | 83.3% | 100% | 10 |
| – | First College few learners | 83.3% | 100% | 10 |
| – | Barking Havering and Redbridge NHS few learners | 82.4% | 100% | 20 |
| – | Damar Training few learners | 81.8% | 100% | 20 |
| – | Riverside Training few learners | 81.3% | 100% | 20 |
| – | Barnsley College few learners | 80% | 100% | 20 |
| – | City of Wolverhampton College few learners | 80% | 100% | 10 |
| – | Dudley College of Technology few learners | 79.2% | 100% | 20 |
| – | MBKB few learners | 78.9% | 100% | 20 |
| – | Wirral Metropolitan College few learners | 78.9% | 100% | 20 |
| – | New College Swindon few learners | 78.6% | 100% | 10 |
| – | Tend Training Ltd few learners | 77.8% | 100% | 10 |
| – | WS Training few learners | 77.8% | 100% | 10 |
| – | RM Training few learners | 77.8% | 100% | 10 |
| – | Smart Training & Recruitment few learners | 77.3% | 100% | 20 |
| – | RNN Group few learners | 76.9% | 100% | 10 |
| – | Newcastle and Stafford Colleges Group few learners | 76.5% | 100% | 20 |
| – | HBTC – Hull Business Training Centre few learners | 75% | 100% | 10 |
| – | S&B Automotive Academy few learners | 75% | 100% | 10 |
| – | SS&L few learners | 75% | 100% | 10 |
| – | Pier Training few learners | 75% | 100% | 10 |
| – | Yeovil College few learners | 75% | 100% | 10 |
| – | Blackburn College few learners | 75% | 100% | 10 |
| – | Starting Off few learners | 72.7% | 100% | 10 |
| – | Herefordshire & Worcestershire Group Training Association few learners | 72.2% | 100% | 20 |
| – | Coventry & Warwickshire Chamber Training few learners | 71.4% | 100% | 10 |
| – | Lakes College West Cumbria few learners | 71.4% | 100% | 10 |
| – | Chichester College few learners | 71.4% | 100% | 10 |
| – | The Growth Company few learners | 70% | 100% | 10 |
| – | Lincoln College few learners | 69.2% | 90% | 10 |
| – | Ginger Nut Training few learners | 69.2% | 100% | 10 |
| – | Straight A Training few learners | 68.8% | 91.7% | 20 |
| – | Total People Ltd few learners | 68.8% | 100% | 20 |
| – | Luminate Education Group few learners | 68.4% | 100% | 20 |
| – | Calderdale College few learners | 66.7% | 100% | 20 |
| – | National Business College few learners | 66.7% | 100% | 20 |
| – | Sandwell College few learners | 66.7% | 90.9% | 20 |
| – | Bury College few learners | 66.7% | 100% | 10 |
| – | The Focus Training Group few learners | 66.7% | 100% | 10 |
| – | University Hospitals of Leicester National Health Service Trust few learners | 66.7% | 100% | 10 |
| – | Steadfast Training few learners | 66.7% | 100% | 10 |
| – | Exeter College few learners | 66.7% | 88.9% | 10 |
| – | Dynamic Training few learners | 66.7% | 88.9% | 10 |
| – | Meliorate Institute Education and Training Ltd few learners | 66.7% | 100% | 10 |
| – | Kent County Council few learners | 66.7% | 100% | 10 |
| – | Dcg few learners | 64.3% | 90% | 10 |
| – | The Bedford College Group few learners | 63.6% | 100% | 10 |
| – | The Apprenticeship College few learners | 62.5% | 100% | 20 |
| – | Colchester Institute few learners | 62.5% | 100% | 10 |
| – | Boston College few learners | 62.5% | 100% | 10 |
| – | Bradford Council few learners | 61.5% | 100% | 10 |
| – | New College Durham few learners | 61.5% | 100% | 10 |
| – | Getset UK few learners | 61.5% | 100% | 10 |
| – | Ixion few learners | 60% | 75% | 10 |
| – | Hartlepool College of Further Education few learners | 60% | 100% | 10 |
| – | Sheffield College, the few learners | 57.9% | 100% | 20 |
| – | Kingston Upon Hull City Council few learners | 56.5% | 100% | 20 |
| – | HIT Training few learners | 56.3% | 100% | 20 |
| – | Next Level Training few learners | 54.5% | 100% | 10 |
| – | South Gloucestershire and Stroud College few learners | 54.5% | 100% | 10 |
| – | Essex Teacher Training few learners | 53.3% | 100% | 20 |
| – | Derby Business College Limited few learners | 50% | 100% | 20 |
| – | Paragon Skills few learners | 47.6% | 83.3% | 20 |
| – | Herefordshire, Ludlow, and North Shropshire College few learners | 46.2% | 85.7% | 10 |
Contains public sector information licensed under the Open Government Licence v3.0. Source: Department for Education, apprenticeship national achievement rate tables, 2024/25. Rankings are compiled by FATP and are not endorsed by the DfE. Providers with DfE-suppressed data (very few learners) are not shown.
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