Best Customer Service Practitioner apprenticeship providers in West Midlands
Providers covering West Midlands that deliver the Level 2 Customer Service Practitioner apprenticeship, ranked by the Department for Education's official 2024/25 achievement rate. Positions cannot be bought. See the national table or the full due-diligence report.
Top providers by achievement rate
Official 2024/25 achievement rates for Customer Service Practitioner - West Midlands, published by the Department for Education. Learner numbers shown - providers with fewer than 30 leavers are listed separately. The DfE rounds achievement and leaver counts to the nearest 10, so a rate marked * is approximate and the true figure may be lower. How this table works
| # | Provider | Achievement rate | Pass rate | Learners |
|---|---|---|---|---|
| 1 | 88.9%+22 | 100% | 30 | |
| 2 | 77.4%+10.5 | 100% | 30 | |
| 3 | 67.4%+0.5 | 100% | 50 | |
| - | National average for this standard(3,860 leavers nationally) | 66.9% | ||
| 4 | 65.5%-1.4 | 100% | 60 | |
| 5 | 64.1%-2.8 | 99.4% | 270 | |
| 6 | 64.1%-2.8 | 100% | 40 | |
| – | Sandwell and West Birmingham Hospitals National Health Service Trust few learners | 100% | 100% | 10 |
| – | The Apprenticeship Centre few learners | 100% | 100% | 10 |
| – | Heart of Worcestershire College few learners | 84.2% | 100% | 20 |
| – | Riverside Training few learners | 81.3% | 100% | 20 |
| – | City of Wolverhampton College few learners | 80% | 100% | 10 |
| – | Dudley College of Technology few learners | 79.2% | 100% | 20 |
| – | MBKB few learners | 78.9% | 100% | 20 |
| – | Newcastle and Stafford Colleges Group few learners | 76.5% | 100% | 20 |
| – | Pier Training few learners | 75% | 100% | 10 |
| – | Herefordshire & Worcestershire Group Training Association few learners | 72.2% | 100% | 20 |
| – | Coventry & Warwickshire Chamber Training few learners | 71.4% | 100% | 10 |
| – | Sandwell College few learners | 66.7% | 90.9% | 20 |
| – | The Apprenticeship College few learners | 62.5% | 100% | 20 |
| – | Ixion few learners | 60% | 75% | 10 |
| – | Next Level Training few learners | 54.5% | 100% | 10 |
| – | Herefordshire Ludlow & NS College few learners | 46.2% | 85.7% | 10 |
Contains public sector information licensed under the Open Government Licence v3.0. Source: Department for Education, apprenticeship national achievement rate tables, 2024/25. Rankings are compiled by FATP and are not endorsed by the DfE. Providers with DfE-suppressed data (very few learners) are not shown.
Need help choosing a provider?
Tell us your requirements and we'll match you with the right training providers.