Choosing a Customer Service Practitioner provider: the evidence
Everything an employer needs to shortlist with confidence, on one page: the Department for Education's official 2024/25 achievement rates, the latest Ofsted findings, and verified provider-reported results where official data is suppressed. Compiled by Find a Training Provider; no provider can pay to appear here or change their position. Methodology
The shortlist, on the numbers
Performance Through People leads the official table at 88.9% achievement against a 66.9% national average for this standard, from 30 learners. A defensible shortlist starts with Performance Through People, West Suffolk College, Access Training East Midlands - then check each profile's Ofsted findings below before you talk to any of them.
| # | Provider | Achievement | Learners | Ofsted (latest) |
|---|---|---|---|---|
| 1 | Performance Through People | 88.9% | 30 | Good |
| 2 | West Suffolk College | 80.8% | 30 | Outstanding |
| 3 | Access Training East Midlands | 80.8% | 30 | Good |
| 4 | Juniper Training | 77.4% | 30 | Good |
| 5 | Inspiro Learning | 75.1% | 180 | Achievement: Expected · Curriculum: Expected |
| 6 | Derwentside College | 75% | 40 | Good |
| 7 | City College Plymouth | 75% | 40 | Good |
| 8 | Nottingham College | 70.3% | 40 | Good |
| 9 | Seetec | 70% | 30 | Requires improvement |
| 10 | Remit Training | 69.4% | 50 | Outstanding |
Achievement rates: DfE published data, 2024/25. Ofsted: latest published inspection - a single grade (Outstanding, Good, Requires improvement, Inadequate) for older inspections; area judgements such as "Strong" or "Expected" for inspections under the renewed framework from November 2025.
No verified provider-reported results for this standard yet. Providers whose official data is suppressed can submit theirs for verification.
Check the claims yourself
- GOV.UK Find Apprenticeship Training - reviews and participation, per provider
- Ofsted reports - read the inspection text, not just the grade
- The Customer Service Practitioner standard page - funding band, duration, full provider directory