Customer Service Practitioner Apprenticeship in Birmingham
Level 2 · 12 months · Funding band: £3,500
Top-rated providers offering this here
See full rankings →Top providers in Birmingham by achievement rate
View the full Customer Service Practitioner provider ranking
Official 2024/25 achievement rates for Customer Service Practitioner, published by the Department for Education. Learner numbers shown - providers with fewer than 30 leavers are listed separately. Only 2 providers have enough 2024/25 data to be ranked for this standard, so this is a short table rather than a competitive field. The DfE rounds achievement and leaver counts to the nearest 10, so a rate marked * is approximate and the true figure may be lower. Only providers delivering in Birmingham are listed; the DfE publishes each provider's rate nationally, not per site. How this table works
| # | Provider | Achievement rate | Pass rate | Learners |
|---|---|---|---|---|
| 1 | 67.4%+0.5 | 100% | 50 | |
| - | National average for this standard(3,860 leavers nationally) | 66.9% | ||
| 2 | 65.5%-1.4 | 100% | 60 | |
| – | Sandwell and West Birmingham Hospitals National Health Service Trust few learners | 100% | 100% | 10 |
| – | The Apprenticeship Centre few learners | 100% | 100% | 10 |
| – | Heart of Worcestershire College few learners | 84.2% | 100% | 20 |
| – | Dudley College of Technology few learners | 79.2% | 100% | 20 |
| – | MBKB few learners | 78.9% | 100% | 20 |
| – | Pier Training few learners | 75% | 100% | 10 |
| – | Sandwell College few learners | 66.7% | 90.9% | 20 |
| – | Ixion few learners | 60% | 75% | 10 |
Contains public sector information licensed under the Open Government Licence v3.0. Source: Department for Education, apprenticeship national achievement rate tables, 2024/25. Rankings are compiled by FATP and are not endorsed by the DfE. Providers with DfE-suppressed data (very few learners) are not shown.
20 providers deliver this apprenticeship in Birmingham:
Showing 1–20 of 20 training providers
MBKB is an Ofsted Outstanding training provider delivering apprenticeships and professional programm...
GLP Training is a UK-based training provider offering apprenticeship and skills programmes designed ...
University College Birmingham delivers apprenticeship training alongside its wider vocational furthe...
Intec Business Colleges Limited is a national work‑based training provider specialising in apprentic...
Mercury Training provides fully funded apprenticeships and sector-specific training across England, ...
Logistica Training is a UK-based training provider offering apprenticeships and short courses design...
Ixion is a national, not-for-profit training provider of skills and education and is part of Shaw Tr...
Solihull College & University Centre offers a comprehensive apprenticeship provision designed to mee...
Heart of Worcestershire College (HoW College) is a further education provider offering vocational, t...
Sandwell College is a large further education provider based in West Bromwich offering a wide range ...
Protocol Consultancy Services is a Birmingham-based people training company offering pre-apprentices...
Pier Training (Pier Technology Limited trading as Pier Training) is a UK apprenticeship and commerci...
The NVQ Training Centre is a national specialist in construction-based NVQ training, delivering on-s...
Pathway Group is a UK-based training provider focused on “changing lives through skills and work”, w...
Halesowen College is a further and higher education college in the West Midlands that delivers a bro...
Nishkam Apprenticeships is the apprenticeship arm of the Nishkam Civic Association, which has over 2...
Sandwell and West Birmingham NHS Trust is a large teaching NHS organisation that uses apprenticeship...
Standard Details
- Reference
- 122
- Level
- Level 2
- Typical Duration
- 12 months
- Description
- Providing customer service products and services for businesses and other organisations including face-to-face, telephone, digital and written contact and communications.
Funding
- Maximum Funding Band
- £3,500
- Levy Employers
- Fund directly from apprenticeship levy account
- Non-Levy (Co-Investment)
- Employer pays 5% (£175), government funds rest