Customer Service Practitioner Apprenticeship in West Midlands
Level 2 · 12 months · Funding band: £3,500
Top providers in West Midlands by achievement rate
View the full Customer Service Practitioner provider ranking
Official 2024/25 achievement rates for Customer Service Practitioner, published by the Department for Education. Learner numbers shown - providers with fewer than 30 leavers are listed separately. The DfE rounds achievement and leaver counts to the nearest 10, so a rate marked * is approximate and the true figure may be lower. Only providers delivering in West Midlands are listed; the DfE publishes each provider's rate nationally, not per site. How this table works
| # | Provider | Achievement rate | Pass rate | Learners |
|---|---|---|---|---|
| 1 | 88.9%+22 | 100% | 30 | |
| 2 | 77.4%+10.5 | 100% | 30 | |
| 3 | 67.4%+0.5 | 100% | 50 | |
| - | National average for this standard(3,860 leavers nationally) | 66.9% | ||
| 4 | 65.5%-1.4 | 100% | 60 | |
| 5 | 64.1%-2.8 | 99.4% | 270 | |
| 6 | 64.1%-2.8 | 100% | 40 | |
| – | Sandwell and West Birmingham Hospitals National Health Service Trust few learners | 100% | 100% | 10 |
| – | The Apprenticeship Centre few learners | 100% | 100% | 10 |
| – | Heart of Worcestershire College few learners | 84.2% | 100% | 20 |
| – | Riverside Training few learners | 81.3% | 100% | 20 |
| – | City of Wolverhampton College few learners | 80% | 100% | 10 |
| – | Dudley College of Technology few learners | 79.2% | 100% | 20 |
| – | MBKB few learners | 78.9% | 100% | 20 |
| – | Newcastle and Stafford Colleges Group few learners | 76.5% | 100% | 20 |
| – | Pier Training few learners | 75% | 100% | 10 |
| – | Herefordshire & Worcestershire Group Training Association few learners | 72.2% | 100% | 20 |
Contains public sector information licensed under the Open Government Licence v3.0. Source: Department for Education, apprenticeship national achievement rate tables, 2024/25. Rankings are compiled by FATP and are not endorsed by the DfE. Providers with DfE-suppressed data (very few learners) are not shown.
50 providers deliver this apprenticeship in West Midlands:
Showing 1–20 of 50 training providers
Babington is one of the UK’s largest and longest-established apprenticeship and training providers, ...
MBKB is an Ofsted Outstanding training provider delivering apprenticeships and professional programm...
<p>Poultec Training is an independent apprenticeship and training provider, delivering programmes fo...
GLP Training is a UK-based training provider offering apprenticeship and skills programmes designed ...
Ixion is a national, not-for-profit training provider of skills and education and is part of Shaw Tr...
Mercury Training provides fully funded apprenticeships and sector-specific training across England, ...
Burton and South Derbyshire College (BSDC) is a further and higher education college offering a broa...
Logistica Training is a UK-based training provider offering apprenticeships and short courses design...
Newcastle and Stafford Colleges Group (NSCG) is a general further education college and apprenticesh...
Intec Business Colleges Limited is a national work‑based training provider specialising in apprentic...
Walsall College is a further education provider offering vocational technical qualifications, appren...
Juniper Training is a UK training provider with over 40 years’ experience offering apprenticeships a...
Riverside Training is a government‑approved apprenticeship and training provider with over 29 years’...
City of Wolverhampton College is a further education provider offering apprenticeships, full-time an...
Herefordshire, Ludlow & North Shropshire College (HLNSC) is a Further Education college group made u...
Herefordshire & Worcestershire Group Training Association (HWGTA) is an employer‑led, not‑for‑profit...
Shrewsbury College, part of Shrewsbury Colleges Group, offers one of the largest and most flexible f...
BMet (Birmingham Metropolitan College) is a large further education college offering a wide range of...
Standard Details
- Reference
- 122
- Level
- Level 2
- Typical Duration
- 12 months
- Description
- Providing customer service products and services for businesses and other organisations including face-to-face, telephone, digital and written contact and communications.
Funding
- Maximum funding
- £3,500
- Apprentices aged 16 to 24
- Fully funded by the government
- Aged 25 and over
- Non-levy employers pay £175 (5%). Levy payers use their levy, then pay £875 (25%) once it runs out.
Paying the levy? New funds now expire after 12 months. See what you could lose