Customer Service Specialist Apprenticeship in Birmingham
Level 3 · 15 months · Funding band: £4,000
Top providers in Birmingham by achievement rate
View the full Customer Service Specialist provider ranking
Official 2024/25 achievement rates for Customer Service Specialist, published by the Department for Education. Learner numbers shown - providers with fewer than 30 leavers are listed separately. Only one provider has enough 2024/25 data to be ranked for this standard, so this is a short table rather than a competitive field. The DfE rounds achievement and leaver counts to the nearest 10, so a rate marked * is approximate and the true figure may be lower. Only providers delivering in Birmingham are listed; the DfE publishes each provider's rate nationally, not per site. How this table works
| # | Provider | Achievement rate | Pass rate | Learners |
|---|---|---|---|---|
| 1 | 63%+13.3 | 89.3% | 120 | |
| - | National average for this standard(1,460 leavers nationally) | 49.7% | ||
| – | MBKB few learners | 87.5% | 100% | 10 |
| – | Metagedu Apprenticeships Ltd few learners | 87% | 100% | 20 |
| – | Qommunicate Ltd few learners | 71.4% | 100% | 10 |
Contains public sector information licensed under the Open Government Licence v3.0. Source: Department for Education, apprenticeship national achievement rate tables, 2024/25. Rankings are compiled by FATP and are not endorsed by the DfE. Providers with DfE-suppressed data (very few learners) are not shown.
30 providers deliver this apprenticeship in Birmingham:
Showing 1–20 of 30 training providers
Babington is one of the UK’s largest and longest-established apprenticeship and training providers, ...
MBKB is an Ofsted Outstanding training provider delivering apprenticeships and professional programm...
<p>Poultec Training is an independent apprenticeship and training provider, delivering programmes fo...
GLP Training is a UK-based training provider offering apprenticeship and skills programmes designed ...
Ixion is a national, not-for-profit training provider of skills and education and is part of Shaw Tr...
Mercury Training provides fully funded apprenticeships and sector-specific training across England, ...
Logistica Training is a UK-based training provider offering apprenticeships and short courses design...
Siamo Group is a UK-wide provider of recruitment and workforce development solutions, with a dedicat...
Intec Business Colleges Limited is a national work‑based training provider specialising in apprentic...
In-Comm Training is an employer-led training provider specialising in engineering and manufacturing ...
The Apprenticeship College is a specialist apprenticeship training provider focused on developing an...
University College Birmingham delivers apprenticeship training alongside its wider vocational furthe...
UCAN is a UK apprenticeship training provider offering nationally recognised qualifications designed...
Coventry & Warwickshire Chamber Training is a leading provider of skills and workforce development, ...
<p>The Apprenticeship Centre is an Ofsted rated OUTSTANDING national Training Provider specialising ...
Solihull College & University Centre offers a comprehensive apprenticeship provision designed to mee...
<p>Weir Training is a work-based training provider delivering nationally recognised Apprenticeship S...
Heart of Worcestershire College (HoW College) is a further education provider offering vocational, t...
Next Level Training delivers expert-led apprenticeships in Business, HR, Marketing, Customer Service...
Standard Details
- Reference
- 278
- Level
- Level 3
- Typical Duration
- 15 months
- Description
- Dealing with customer queries, purchases and complaints.
Funding
- Maximum funding
- £4,000
- Apprentices aged 16 to 24
- Fully funded by the government
- Aged 25 and over
- Non-levy employers pay £200 (5%). Levy payers use their levy, then pay £1,000 (25%) once it runs out.
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