Customer Service Practitioner Apprenticeship in County Durham
Level 2 · 12 months · Funding band: £3,500
Top providers in County Durham by achievement rate
View the full Customer Service Practitioner provider ranking
Official 2024/25 achievement rates for Customer Service Practitioner, published by the Department for Education. Learner numbers shown - providers with fewer than 30 leavers are listed separately. Only one provider has enough 2024/25 data to be ranked for this standard, so this is a short table rather than a competitive field. The DfE rounds achievement and leaver counts to the nearest 10, so a rate marked * is approximate and the true figure may be lower. Only providers delivering in County Durham are listed; the DfE publishes each provider's rate nationally, not per site. How this table works
| # | Provider | Achievement rate | Pass rate | Learners |
|---|---|---|---|---|
| - | National average for this standard(3,860 leavers nationally) | 66.9% | ||
| 1 | 64.1%-2.8 | 100% | 40 | |
| – | The Apprenticeship Centre few learners | 100% | 100% | 10 |
| – | Riverside Training few learners | 81.3% | 100% | 20 |
| – | Dynamic Training few learners | 66.7% | 88.9% | 10 |
| – | The Apprenticeship College few learners | 62.5% | 100% | 20 |
| – | New College Durham few learners | 61.5% | 100% | 10 |
| – | Next Level Training few learners | 54.5% | 100% | 10 |
Contains public sector information licensed under the Open Government Licence v3.0. Source: Department for Education, apprenticeship national achievement rate tables, 2024/25. Rankings are compiled by FATP and are not endorsed by the DfE. Providers with DfE-suppressed data (very few learners) are not shown.
15 providers deliver this apprenticeship in County Durham:
Showing 1–15 of 15 training providers
<p>Poultec Training is an independent apprenticeship and training provider, delivering programmes fo...
New College Durham is a further and higher education college that offers a broad apprenticeship and ...
Riverside Training is a government‑approved apprenticeship and training provider with over 29 years’...
Dynamic Training is a specialist apprenticeship and adult education provider with a strong focus on ...
Education Training Collective (Etc.) is a group of colleges and training providers in the Tees Valle...
UCAN is a UK apprenticeship training provider offering nationally recognised qualifications designed...
<p>The Apprenticeship Centre is an Ofsted rated OUTSTANDING national Training Provider specialising ...
<p><strong>At Sutton Coldfield Training, we are dedicated to delivering high-quality, government-fun...
The College of Animal Welfare is a specialist training provider focusing on animal-related and busin...
<p>Weir Training is a work-based training provider delivering nationally recognised Apprenticeship S...
Next Level Training delivers expert-led apprenticeships in Business, HR, Marketing, Customer Service...
Darlington Borough Council’s Learning & Skills service delivers apprenticeship training and wider ad...
Bishop Auckland College is a further and higher education college that forms part of the Bishop Auck...
Optimum Skills is a North East-based training and apprenticeship provider offering flexible programm...
Standard Details
- Reference
- 122
- Level
- Level 2
- Typical Duration
- 12 months
- Description
- Providing customer service products and services for businesses and other organisations including face-to-face, telephone, digital and written contact and communications.
Funding
- Maximum funding
- £3,500
- Apprentices aged 16 to 24
- Fully funded by the government
- Aged 25 and over
- Non-levy employers pay £175 (5%). Levy payers use their levy, then pay £875 (25%) once it runs out.
Paying the levy? New funds now expire after 12 months. See what you could lose