Customer Service Practitioner Apprenticeship in North East
Level 2 · 12 months · Funding band: £3,500
Top providers in North East by achievement rate
View the full Customer Service Practitioner provider ranking
Official 2024/25 achievement rates for Customer Service Practitioner, published by the Department for Education. Learner numbers shown - providers with fewer than 30 leavers are listed separately. Only 2 providers have enough 2024/25 data to be ranked for this standard, so this is a short table rather than a competitive field. The DfE rounds achievement and leaver counts to the nearest 10, so a rate marked * is approximate and the true figure may be lower. Only providers delivering in North East are listed; the DfE publishes each provider's rate nationally, not per site. How this table works
| # | Provider | Achievement rate | Pass rate | Learners |
|---|---|---|---|---|
| 1 | 75%+8.1 | 96.4% | 40 | |
| - | National average for this standard(3,860 leavers nationally) | 66.9% | ||
| 2 | 50%-16.9 | 100% | 30 | |
| – | East Durham College few learners | 100% | 100% | 10 |
| – | Middlesbrough College few learners | 87.5% | 100% | 20 |
| – | Sunderland College few learners | 87% | 100% | 20 |
| – | Dynamic Training few learners | 66.7% | 88.9% | 10 |
| – | New College Durham few learners | 61.5% | 100% | 10 |
| – | Hartlepool College of Further Education few learners | 60% | 100% | 10 |
Contains public sector information licensed under the Open Government Licence v3.0. Source: Department for Education, apprenticeship national achievement rate tables, 2024/25. Rankings are compiled by FATP and are not endorsed by the DfE. Providers with DfE-suppressed data (very few learners) are not shown.
29 providers deliver this apprenticeship in North East:
Showing 1–20 of 29 training providers
Learning Curve Group is an international training and education specialist, working with employers, ...
Derwentside College is a further education provider based in Consett, County Durham, offering a wide...
East Durham College is a further education college delivering apprenticeships and technical training...
Sunderland College is a further education provider in the North East of England offering a broad ran...
New College Durham is a further and higher education college that offers a broad apprenticeship and ...
Hartlepool College of Further Education is a specialist apprenticeship and vocational training provi...
Dynamic Training is a specialist apprenticeship and adult education provider with a strong focus on ...
Education Training Collective (Etc.) is a group of colleges and training providers in the Tees Valle...
University Centre Quayside (UCQ) is a specialist work-based learning provider established in 1994, o...
Gateshead College is a further education college offering a wide range of apprenticeship and vocatio...
Penshaw View provides apprenticeship training and wider workforce development services designed to h...
Zenith Training is a North East of England-based apprenticeship provider that combines extensive tra...
Access Training is an established, award‑winning training provider based on Team Valley in Gateshead...
B-Skill is a national training provider offering apprenticeship and professional development program...
South Tyneside College is part of Tyne Coast College and is presented as a leading centre for educat...
Darlington Borough Council’s Learning & Skills service delivers apprenticeship training and wider ad...
Tyne North Training is a specialist apprenticeship training provider based in Wallsend, supporting e...
Bishop Auckland College is a further and higher education college that forms part of the Bishop Auck...
Standard Details
- Reference
- 122
- Level
- Level 2
- Typical Duration
- 12 months
- Description
- Providing customer service products and services for businesses and other organisations including face-to-face, telephone, digital and written contact and communications.
Funding
- Maximum funding
- £3,500
- Apprentices aged 16 to 24
- Fully funded by the government
- Aged 25 and over
- Non-levy employers pay £175 (5%). Levy payers use their levy, then pay £875 (25%) once it runs out.
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