Customer Service Practitioner Apprenticeship in Wales
Level 2 · 12 months · Funding band: £3,500
Top providers in Wales by achievement rate
Official 2024/25 achievement rates for Customer Service Practitioner, published by the Department for Education. Learner numbers shown - providers with fewer than 30 leavers are listed separately. Only 0 providers have enough 2024/25 data to be ranked for this standard, so this is a short table rather than a competitive field. The DfE rounds achievement and leaver counts to the nearest 10, so a rate marked * is approximate and the true figure may be lower. Only providers delivering in Wales are listed; the DfE publishes each provider's rate nationally, not per site. How this table works
| # | Provider | Achievement rate | Pass rate | Learners |
|---|---|---|---|---|
| – | Herefordshire & Worcestershire Group Training Association few learners | 72.2% | 100% | 20 |
| – | Herefordshire, Ludlow, and North Shropshire College few learners | 46.2% | 85.7% | 10 |
Contains public sector information licensed under the Open Government Licence v3.0. Source: Department for Education, apprenticeship national achievement rate tables, 2024/25. Rankings are compiled by FATP and are not endorsed by the DfE. Providers with DfE-suppressed data (very few learners) are not shown.
10 providers deliver this apprenticeship in Wales:
Showing 1–10 of 10 training providers
Herefordshire, Ludlow & North Shropshire College (HLNSC) is a Further Education college group made u...
Herefordshire & Worcestershire Group Training Association (HWGTA) is an employer‑led, not‑for‑profit...
Haddon Training is a specialist apprenticeship and alternative education provider focused on equine,...
COPA is a North Wales-based training provider, formerly known as North Wales Training, that delivers...
The College of Animal Welfare is a specialist training provider focusing on animal-related and busin...
Skillcert is a registered independent education and training provider delivering government-funded a...
ITEC Training & Education Center is a technical training provider based in Rochester, New York, deli...
Gower College Swansea is a large further education college that is one of Wales’ leading apprentices...
GLAS Business Solutions Limited is an independent apprenticeship training provider specialising in b...
Standard Details
- Reference
- 122
- Level
- Level 2
- Typical Duration
- 12 months
- Description
- Providing customer service products and services for businesses and other organisations including face-to-face, telephone, digital and written contact and communications.
Funding
- Maximum funding
- £3,500
- Apprentices aged 16 to 24
- Fully funded by the government
- Aged 25 and over
- Non-levy employers pay £175 (5%). Levy payers use their levy, then pay £875 (25%) once it runs out.
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