Customer Service Specialist Level 3: Apprenticeship Standard Guide

London South East Colleges provides apprenticeship programmes and career-focused technical, adult, higher and online courses across south-east London, developed in partnership with employers.

Luton Adult Learning, part of Luton Council, provides Ofsted-rated ‘Good’ apprenticeships and adult training, working with local employers to develop staff and support residents into work and progression.

MITSkills is a national training provider offering employer-focused apprenticeships, pre-apprenticeships, skills bootcamps, T Levels and sector-specific training across multiple industries to develop workforce skills and support progression.

MBKB is an Ofsted Outstanding training provider offering bespoke apprenticeships across leadership, HR, payroll, finance and related disciplines tailored to employers’ needs.

McArthur Dean Training delivers employer-focused apprenticeships and study programmes in business administration, accountancy, customer service, management and HR, combining paid work with nationally recognised qualifications and functional skills.

UK-based clinical education specialist providing accredited healthcare apprenticeships and related training through blended delivery and dedicated training centres.

Mercedes‑Benz Training and Development UK delivers accredited apprenticeships and role‑specific training for Mercedes‑Benz retail employees through a blend of hands‑on workshops and flexible digital learning from its specialised academy in Milton Keynes.

Mercury Training delivers fully funded apprenticeships and sector-specific accredited courses in security, facilities management and related service sectors for employers across England.

MidKent College delivers DfE-approved apprenticeships and technical training across Kent, combining workplace learning with college-based study for learners and employers.

Middlesbrough Community Learning, part of Middlesbrough Council, delivers apprenticeships and adult learning from entry to higher levels, supporting local employers and residents with skills, qualifications and employability.

Independent Huddersfield-based training provider specialising in business apprenticeships and tailored workforce development across West and South Yorkshire.

New College Durham offers apprenticeships from Level 2 to Level 7 and a wide range of technical, professional and higher education courses to develop new talent and upskill existing staff.

New College Swindon delivers apprenticeships and professional training across multiple industries, supporting employers with recruitment, funding advice and tailored workforce development.

Newbury College offers employer-led apprenticeships and career-focused training across technical and professional disciplines, supporting workforce development and progression up to degree level.

Newcastle and Stafford Colleges Group (NSCG) delivers apprenticeships from Level 2 to Level 5 alongside wide-ranging further and higher education programmes, working with hundreds of employers across Staffordshire and neighbouring counties.

Values-led apprenticeship provider offering co-designed programmes, including higher and degree apprenticeships, to develop workforce skills and support long-term career progression.

Norfolk County Council Adult Learning partners with employers and individuals in Norfolk to deliver apprenticeship training and adult learning courses that develop work-ready skills and support career progression.

Nescot is a Surrey-based further and higher education college offering apprenticeships and accredited courses from entry to degree level across technical, professional and vocational disciplines.

West Northamptonshire Council offers accredited apprenticeships, qualifications and tailored training programmes for staff and early-career entrants, combining paid roles with structured learning and professional development.

Northwest Education and Training (NWEAT) delivers apprenticeships and short courses across multiple sectors, aligning flexible, high-quality training with employer workforce needs from Level 2 to Level 5.

Nottingham College is a Nottingham-based further and higher education college offering apprenticeships across multiple sectors alongside wider study programmes and employer-focused staff training.

NTG Training is a Chester-based apprenticeship provider delivering government-funded apprenticeships and short courses across digital marketing, leadership, care, business support and manufacturing to upskill workforces across England.

Oasis Care & Training Agency delivers apprenticeships and vocational training in health, social care and related fields to support individuals over 16 and employers across London with workforce development.

Orchard Hill College is an Ofsted ‘Outstanding’ specialist college providing bespoke, work‑focused and life skills programmes with integrated therapeutic support for students with special educational needs and disabilities across London and Surrey.

Paragon Skills is a national apprenticeship provider specialising in care and education, offering high-quality apprenticeships and related commercial training that support workforce development from entry level to leadership.