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L3Apprenticeship653 approved providers
The Level 3 Housing and property management, and the 3 providers delivering it.
Creating and sustaining successful tenancies in the private and social rented housing sectors.
About this apprenticeship
What this apprenticeship covers
Apprentices learn to manage tenancies across the private and social rented sectors, covering the full lifecycle from creation to sustainment. This includes understanding contractual, statutory and legal obligations, handling tenant-facing casework, and maintaining accurate records and administration. The standard also develops the ability to support people with complex needs, such as those living independently for the first time, alongside property-related duties. At this level, some apprentices will take on supervisory responsibilities for colleagues within their team.
Day-to-day responsibilities
Much of the work is customer facing, involving direct contact with tenants, landlords and external partners such as local authorities or support agencies. Week to week, apprentices handle tenancy queries, conduct property inspections, process documentation, and respond to issues ranging from rent arrears to repairs reporting. Lone working in the community is common, so strong personal organisation matters. Apprentices are expected to take ownership of their caseload and the accuracy of their own administration, rather than relying on close supervision.
Career outlook
Completion typically leads to roles such as Housing Officer, Tenancy Manager, Lettings Officer or Neighbourhood Manager. Progression routes run into specialist areas, including housing allocations, leasehold management, antisocial behaviour casework, or sheltered and supported housing. Employers span local authorities, housing associations, arms-length management organisations, and private letting agencies. Those who take on supervisory responsibility during the apprenticeship are often well placed to move into team leader or service manager positions within a few years of qualifying.
3 approved providers
Sorted by achievement rate.
Access Training (East Midlands) Ltd.
Access Training is an independent training provider based in Nottingham that supports businesses and...
AKG Learning
Employer: 3.0
AKG (UK) Learning Limited, trading as AKG Learning, is part of the wider AKG UK group, which focuses...
Career Crafters
Career Crafters is an apprenticeship and recruitment provider that focuses on helping small to mediu...
Career outcomes
Roles after completion
Completers typically move into Housing Officer, Tenancy Management Officer, or Property Management Assistant roles. In the social housing sector, this often means managing a patch of properties for a housing association or local authority. In private lettings, roles such as Lettings Officer or Residential Property Manager are common entry points. Some completers step into a supervisory position, such as Team Leader or Senior Housing Officer, particularly where they have already been carrying line management responsibility during the apprenticeship.
Progression paths
Within three to five years, Housing Officers commonly progress to Senior Housing Officer, Neighbourhood Manager, or Tenancy Support Manager. Those drawn to specialist work move into areas such as leasehold management, anti-social behaviour casework, or housing allocations and lettings policy. The longer-term leadership track leads to roles such as Housing Services Manager, Estate Manager, or Head of Housing. Larger organisations also offer routes into asset management, supported housing coordination, or strategic housing development.
Where these roles sit
Social housing is the primary employer base, with housing associations, local authorities, and Arms Length Management Organisations (ALMOs) hiring the largest share of completers. Private sector opportunities sit with residential letting agencies, build-to-rent operators, and property management companies. Specialist providers, including supported housing charities and refuges, also recruit for these roles. Employers range from small community-based organisations to large registered providers managing tens of thousands of homes across England.
How it's assessed
How the apprenticeship is assessed
Learning takes place in the workplace alongside formal off-the-job training, so apprentices build knowledge, skills and behaviours in a real housing or property management context from the start. Before moving to final assessment, the apprentice must pass a gateway check, at which point the employer and training provider confirm that the apprentice is ready to demonstrate full competence in the role. Final assessment then confirms that the apprentice can carry out housing and property management duties to the required standard. Assessment models for many standards are currently being updated, so check the standard's gov.uk page for the current specification.
What learners need to prepare
Collecting evidence from day-to-day work throughout the programme is essential, rather than attempting to reconstruct it near the end. This means keeping records of tenant interactions, property visits, regulatory compliance work, and any supervisory responsibilities as they arise. Apprentices should maintain regular conversations with both their employer and training provider to track progress against the required knowledge, skills and behaviours, and to identify any gaps early. Being well organised with workplace records will make the gateway review, and everything that follows it, considerably more straightforward.
Choosing a provider
What good looks like
Look for providers who demonstrate real experience delivering this standard to social landlords, local authorities, housing associations, or private letting agencies, not just generic business administration providers who happen to hold the contract. On FATP profiles, an achievement rate above 75% is a strong signal; below 65% warrants scrutiny. Employer satisfaction scores above 80% suggest the provider engages meaningfully with line managers throughout the programme. Check that off-the-job learning covers tenancy law, housing legislation, and lone working protocols rather than generic customer service content. Learner reviews mentioning casework skills and legal compliance awareness are a good sign.
Red flags to watch for
Be cautious of providers with high learner volumes but a falling achievement rate, which can indicate they are enrolling candidates without adequate screening or support structures. Vague answers about how they handle the legal and regulatory content, such as housing legislation, safeguarding, or tenancy management, should prompt further questions. Providers who cannot point to alumni working in housing officer or tenancy support roles suggest weak industry connections. Generic off-the-job training drawn from broader customer service programmes, with no visible housing-specific content, is a meaningful concern.
Questions to ask before you commit
- How do you deliver the tenancy law and housing regulation content, and how do you keep it current when legislation changes?
- Can you show us examples of apprentices who have progressed into housing officer or property management roles after completing with you?
- What experience do your tutors and assessors have working directly in housing or property management?
- How do you support apprentices who do a significant amount of lone working with limited day-to-day supervision?
- What is your achievement rate for this standard, and how has it changed over the last two years?
- How do you involve line managers in reviewing an apprentice's progress against the standard?
- Do you have existing employer relationships with social landlords or housing associations in our region?
Common questions
What are the entry requirements for this apprenticeship?
There are no nationally set entry requirements, so employers set their own criteria. Most expect good literacy and numeracy, and some ask for GCSEs in English and Maths at grade 4 or above. Apprentices must be in paid employment for the duration. Candidates who already work in housing or property roles can start at this level if they are not yet qualified to the standard expected of a competent housing and property management professional.
How long does the apprenticeship take and how is learning structured?
The typical duration is 18 months, though the actual length depends on the apprentice's prior experience and how quickly they reach the required standard. Apprentices remain employed throughout and learn on the job, supplemented by off-the-job training arranged with a training provider. Requirements around minimum duration and off-the-job training hours are subject to change under current Skills England reforms, so check the current specification on the Institute for Apprenticeships and Technical Education website for precise figures.
How is the apprenticeship assessed?
Before taking the end-point assessment, apprentices must pass through a gateway, where their employer and training provider confirm they have demonstrated the knowledge, skills and behaviours required. Assessment models for many standards are being updated, so the exact methods, which may include professional discussion, a portfolio review or a written assessment, should be confirmed on the gov.uk apprenticeship standard page. Apprentices cannot proceed to end-point assessment until gateway readiness is confirmed.
How does an employer pay for this apprenticeship?
The funding band for this standard is £7,000, which is the maximum government contribution toward training costs. Larger employers who pay the apprenticeship levy use their levy account to fund training. SMEs that do not pay the levy co-invest with the government, typically contributing 5% of the training cost. Employers with fewer than 50 staff who take on an apprentice aged 16 to 18 pay nothing, as the government covers the full training cost.
What does a housing and property management apprentice actually do day to day?
Day-to-day work is varied. Apprentices handle tenancy creation and management, carry out property inspections, respond to repairs and maintenance queries, and deal with rent arrears or tenancy breaches. They support residents facing difficulties, including those who need help living independently, and liaise with external partners such as local authorities or support services. Some of the work involves lone working in the community. At this level, apprentices may also take on supervisory responsibility for junior colleagues.
What can an apprentice do after completing this apprenticeship?
Completion typically leads to operational or specialist housing roles, such as housing officer, tenancy sustainment officer or property manager. Some progress into team leader or management positions, particularly if they have already taken on supervisory responsibilities during the apprenticeship. Further qualifications are available through the Chartered Institute of Housing, including higher-level professional programmes. Some employers also support progression to a Level 4 or Level 5 apprenticeship in housing or management, depending on the career path and business need.
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Curated by Alex Lockey, FATP founder and editor. Last reviewed: .
Sources include the apprenticeship's official specification on apprenticeships.gov.uk, Skills England guidance, IfATE archive records, DWP funding bands, and provider data sourced directly from the public Apprenticeship Provider and Assessment Register (APAR). Standard reference: 65.
Some sections on this page were drafted with AI assistance from published source data and reviewed by a human editor before publication. See our editorial methodology for how we maintain this content. Spotted something out of date? Tell us.