FATP · an independent directoryApprenticeship data sourced from DfE, ESFA and IfATEUpdated daily · GB
L2Apprenticeship643 approved providers
The Level 2 Housing and property management assistant, and the 3 providers delivering it.
Primarily responsible for the administrative support in the creation and sustainment of successful tenancies and leaseholds in both social and private housing sectors.
About this apprenticeship
What this apprenticeship covers
Apprentices learn to provide administrative support across the full tenancy and leasehold lifecycle, from setting up new tenancies to helping sustain them long term. The training covers both social and private housing sectors, giving grounding in relevant legislation, housing management processes, and customer service. Apprentices develop skills in record keeping, handling enquiries, and supporting processes such as rent collection, void management, and repairs reporting, alongside an understanding of how housing organisations operate and their obligations to tenants.
Day-to-day responsibilities
Week to week, an apprentice in this role can expect to handle tenant and leaseholder enquiries by phone, email, and in person. They will update housing management systems, process documentation for new and ending tenancies, log repairs requests, and liaise with internal teams such as maintenance and income recovery. They may support viewings or sign-up appointments and help prepare tenancy agreements, letters, and notices. Accuracy in record keeping and clear communication with residents are central to the role.
Career outlook
Completing this apprenticeship typically leads to roles such as housing officer, tenancy support officer, or allocations assistant. With experience, progression into senior housing officer or neighbourhood management positions is common. Employers include local authorities, housing associations, and private residential managing agents. The qualification provides a recognised entry point into the housing sector, where demand for frontline housing management staff is consistent across most regions of the UK.
3 approved providers
Sorted by achievement rate.
Access Training (East Midlands) Ltd.
Access Training is an independent training provider based in Nottingham that supports businesses and...
AKG Learning
Employer: 3.0
AKG (UK) Learning Limited, trading as AKG Learning, is part of the wider AKG UK group, which focuses...
Career Crafters
Career Crafters is an apprenticeship and recruitment provider that focuses on helping small to mediu...
Career outcomes
Roles after completion
Completing this apprenticeship typically leads into roles such as Housing Assistant, Tenancy Support Officer, Leasehold Administration Assistant, or Property Management Administrator. Some completers move directly into income collection or housing allocations support roles, particularly within local authorities and housing associations. In private property management, entry-level positions with lettings agencies or block management companies are a common destination.
Progression paths
With two to three years of experience, assistants commonly progress to Housing Officer, Tenancy Management Officer, or Leasehold Officer roles, taking on their own caseloads and greater resident-facing responsibility. From there, two tracks tend to open up: a management path toward Team Leader, Housing Manager, or Area Housing Manager, and a specialist route into income recovery, anti-social behaviour case management, or housing allocations. Further study, including a Level 3 or Level 4 housing qualification, supports both directions.
Where these roles sit
Local authorities and housing associations account for the largest share of hiring, ranging from small community-based registered providers to large national organisations managing tens of thousands of homes. Private sector employers include residential lettings agencies, block management firms, and property services companies. Some roles sit within arms-length management organisations (ALMOs) or supported housing providers working with vulnerable residents. Both urban and rural providers recruit at this level.
How it's assessed
How the apprenticeship is assessed
Throughout the apprenticeship, learning takes place in a real housing or property management setting alongside employment. The apprentice builds knowledge of tenancy and leasehold administration, develops the practical skills the role demands, and demonstrates the workplace behaviours expected of someone working with tenants, leaseholders, and colleagues. Before final assessment, a readiness check (commonly called a gateway) confirms the apprentice and employer agree the required competence has been reached. Final assessment then verifies that the apprentice can perform the role to the required standard. Assessment models for many standards are currently being updated; check the standard's gov.uk page for the current specification.
What learners need to prepare
Keeping records of real work activity throughout the apprenticeship makes the final assessment significantly more straightforward. This means documenting tasks such as processing tenancy paperwork, handling enquiries, and supporting the creation or sustainment of tenancies as they happen, rather than trying to reconstruct evidence later. Regular conversations with both the employer and training provider help ensure progress is on track and that any gaps in knowledge or skills are addressed well before the gateway. Building that evidence base from day one is the most practical step an apprentice can take.
Choosing a provider
What good looks like
Look for providers with an achievement rate above 65% on their FATP profile; above 75% is a strong signal for a standard at this level and funding band. Because the role sits across both social and private housing, check that the provider has genuine employer partnerships in both sectors rather than just one. Learner reviews mentioning real casework exposure, such as handling tenancy queries, processing applications or supporting rent accounts, indicate practical delivery. Employer satisfaction scores above 80% suggest the provider understands what housing organisations actually need from a housing admin assistant.
Red flags to watch for
Be cautious of providers with high apprentice volumes but a declining achievement rate over successive years; that pattern often points to poor individual support. Vague answers about how off-the-job training is structured, or providers who cannot name the housing management systems apprentices practise on (such as Northgate, Civica or similar platforms), suggest delivery that stays theoretical. If a provider cannot point to alumni working in housing roles after completion, that is a meaningful gap for a vocational standard at this level.
Questions to ask before you commit
- What housing management software do apprentices get hands-on experience with during the programme?
- How do you split delivery between social and private housing content, and can you adjust if my organisation only operates in one sector?
- What does off-the-job training look like in practice, given the 12-month duration?
- What is your current achievement rate for this standard, and how has it changed over the last two years?
- How do you support apprentices who are also dealing with front-line customer contact from day one?
- Can you connect me with a current employer who uses you for this standard?
- What happens if an apprentice falls behind, and how quickly do you flag that to the employer?
Common questions
What are the entry requirements for a housing and property management assistant apprenticeship?
There are no mandatory prior qualifications set at this level, but employers typically expect a reasonable standard of English and maths. Apprentices who do not already hold a GCSE grade 4 or equivalent in English and maths will need to work towards Functional Skills Level 1 as a minimum during the programme. Eligibility also depends on the employer's own recruitment criteria, so check individual vacancy requirements.
How long does a housing and property management assistant apprenticeship take, and can apprentices work full time?
The typical duration is around 12 months, though the actual length depends on the apprentice's prior experience and the pace of learning. Apprentices are employed throughout, working for the organisation while completing structured learning alongside their job. Current government reforms may affect minimum duration and off-the-job training requirements, so check the latest specification on gov.uk before making any commitment.
How is the housing and property management assistant apprenticeship assessed?
Before the end-point assessment, apprentices must pass through a gateway, confirming they have met the knowledge, skills and behaviours set out in the standard. The end-point assessment tests competence in the role, typically through methods such as a knowledge test and a professional discussion or observation. Assessment models for many standards are currently being reviewed under Skills England reforms, so check gov.uk for the most current assessment plan for this standard.
How does an employer pay for a housing and property management assistant apprenticeship?
The funding band for this standard is £3,000, which is the maximum the government will contribute towards training costs. Larger employers who pay the apprenticeship levy draw training costs from their levy account. Smaller employers who do not pay the levy co-invest, typically contributing 5% of the funding band cost, with the government covering the rest. Employers taking on an apprentice aged 16 to 18 may pay nothing at all if they have fewer than 50 employees.
What does a housing and property management assistant actually do day to day?
Day-to-day work centres on administrative support for tenancies and leaseholds. That includes processing applications, handling correspondence with tenants or leaseholders, updating housing management systems, supporting rent and service charge queries, and liaising with maintenance teams or contractors. Apprentices may also assist with void property processes, sign-ups, and compliance record-keeping. The work spans both social and private housing contexts depending on the employer.
Where can a housing and property management assistant apprentice progress to after completing the apprenticeship?
Completing this apprenticeship provides a foundation for moving into housing officer or tenancy management roles. From there, progression can lead to senior housing officer, estate manager, or specialist roles in areas such as leasehold management, income recovery, or housing allocations. Some apprentices go on to study for a Level 3 housing apprenticeship or pursue professional qualifications through the Chartered Institute of Housing.
Not sure which provider fits?
Tell us a bit about your team and we'll send a shortlist.
Need help choosing a provider?
Tell us your requirements and we'll match you with the right training providers.
Curated by Alex Lockey, FATP founder and editor. Last reviewed: .
Sources include the apprenticeship's official specification on apprenticeships.gov.uk, Skills England guidance, IfATE archive records, DWP funding bands, and provider data sourced directly from the public Apprenticeship Provider and Assessment Register (APAR). Standard reference: 64.
Some sections on this page were drafted with AI assistance from published source data and reviewed by a human editor before publication. See our editorial methodology for how we maintain this content. Spotted something out of date? Tell us.