FCMS

FCMS (NW) LIMITED is a social enterprise that provides primary and urgent care services on behalf of the NHS and delivers apprenticeship training linked to this work. Their services include emergency contact handling through 111 and 0300 numbers, alongside a range of other care services for local communities. Drawing on over a decade of award‑winning experience in urgent and primary care, FCMS works with employers, particularly similar health and care organisations, to co‑create bespoke apprenticeship training packages for their staff. Their dedicated Training Team focuses on designing apprenticeship programmes that align with employer needs and support workforce development in frontline care and contact-handling roles. FCMS is developing a growing track record in training and education across Blackpool, Lancashire and parts of Yorkshire, using its operational expertise to inform practical, work-based learning for apprentices in customer service, emergency contact handling and team leadership contexts.