Process Management International

Process Management International (PMI) is a UK-based performance improvement consultancy and training provider that has been working with organisations across industries since 1984 to improve business performance through better processes and more engaged people. PMI, together with its apprenticeship division Capella, delivers a structured suite of levy-funded apprenticeship programmes from Level 3 to Level 6 in improvement, quality and operations, aligned to Lean Six Sigma belt levels from Yellow through to Master Black Belt. These include Improvement Technician, Improvement Practitioner, Improvement Specialist, Improvement Leader, Quality Practitioner and newer programmes such as Agile Operations Leader (Level 4 Process Leader) and Agile Business Analyst (Level 4 Business Analyst). Apprenticeships are designed for roles ranging from process operators and team leaders to senior managers and strategic improvement leaders, and can be accessed via open-registration cohorts, in-house groups of 12–16 employees, or supply chain programmes. Capella holds an Ofsted ‘Good’ rating and is a main provider on the Apprenticeship Provider and Assessment Register for Improvement and Quality standards. Alongside apprenticeships, PMI offers consultancy support and non-funded training in process and continuous improvement, performance excellence, Lean, Six Sigma and change management from beginner to expert levels, complemented by webinars, conferences and a digital knowledge hub.