Averee

Averee Ltd is an independent learning provider based in Hatfield, Hertfordshire, offering apprenticeship training and vocational qualifications primarily in customer service, business administration, adult care and facilities management. From its site in Titan Court, Averee delivers apprenticeship programmes such as the Level 3 Customer Service Specialist, which is structured over a minimum of 15 months and includes tutor support, functional skills in maths and English where required, and a three-stage end-point assessment made up of an apprentice showcase, practical observation and professional discussion. The programme is designed to equip apprentices with advanced customer service skills to handle complex enquiries, analyse customer behaviour and drive service improvements, with progression opportunities including eligibility for individual membership of the Institute of Customer Service. Averee’s wider offer, as indicated by its published course links, includes apprenticeships and diplomas such as Level 2 Adult Care Worker, Level 3 Lead Adult Care Worker, Level 2 and Level 3 Customer Service, Level 3 Business Administrator, Level 3 Facilities Management, Level 3 Team Leader/Supervisor, a Level 2 Diploma and Level 4 Diploma in Adult Care, and a Level 1 Award in Health and Safety in a Construction Environment. Training is aimed at both new entrants and existing staff who need structured development to meet industry standards.