Genius Software Solutions

Genius Software Solutions Ltd is a Glasgow-based software company specialising in cloud-based customer engagement and collections platforms for regulated industries. Established in 2009, the business was founded by professionals with many years’ operational experience running contact centres in the debt and outsourcing sectors, and its technology is explicitly shaped by that frontline background. The company provides two main solutions: Commpli, an omnichannel contact centre platform supporting inbound and outbound customer interactions and secure payments, and Adept, a collections and asset-recovery platform for managing debt recovery strategies and payment journeys. Both products are designed with compliance at their core, embedding requirements from regulators such as the FCA, OFCOM, PCI and information security standards, and are delivered via highly available cloud services accredited to ISO 27001, ISO 9001 and ISO 22301. Genius operates a partnership-based model, working closely with clients to support revenue growth and process improvement, and offers commercially flexible, all‑inclusive pricing with no long-term contractual lock-in. While Genius provides training and support to help clients configure and build processes within its platforms, its public website focuses on software solutions rather than formally described apprenticeship or broader training programmes.